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SkillBuilders Privacy Policy

At SkillBuilders we believe trust is the foundation of our relationship with our customers and partners. We respect each individual's right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this policy. This policy applies to information collected at SkillBuilders' website, www.SkillBuilders.com, on SkillBuilders' site www.oraclecoursebooks.com, and via opt-in links to SkillBuilders' mailing list managed at third-party vendors.

Part I. Information Collection. SkillBuilders collects information through our website at several points.

We collect the following personally identifiable information about primary visitors: name, email address, job title, company name, address, and phone number.

We collect the following general data that is not personally identifiable information: web traffic statistics (page views, referring pages, geography of origin, length of time on pages, etc.) and email broadcast response data (email opens, clickthroughs, etc.).

We collect this information through registration and opt-in forms, clickstream tracking, automatic logging files, tools such as Google Analytics, and email marketing tools. We make every attempt to collect the minimum information necessary, and required fields on registration or opt-in forms are clearly marked.

SkillBuilders does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

We employ cookies to facilitate recognition of a return visitor by our website. A cookie is a small text file that our web server places on a user's computer hard drive as a unique identifier. Cookies enable us to track usage patterns and deliver customized content to users. Our cookies do not expire and do not collect personally identifiable information.

SkillBuilders uses common third party tools such as Google Analytics to gather site usage statistics, and email marketing vendors such as Constant Contact to manage our mailing list and collect email response statistics.

Important notes regarding SkillBuilders advertising:

  • Third party vendors, including Google, show SkillBuilders' ads on sites on the internet.
  • Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to SkillBuilders websites.
  • Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.
  • We may sometimes use Google "Dynamic" ads. This feature uses the Teracent cookie; you may opt out of the Teracent cookie by visiting the Teracent opt-out page.

Part II. Information Usage. The information collected by SkillBuilders is used to administer and teach classes and for marketing purposes, primarily via email. Users who register on our site or opt in to receive information will receive periodic newsletters and special announcements via email. We do not rent or sell customer data or mailing lists. Online purchases are handled by a third-party vendor, PayPal, and we do not collect nor store payment information such as credit card numbers for these purchases.

Any Oracle performance statistics collected by SkillBuilders (e.g. AWR reports, SQL Trace data) is kept confidential and will be used to assist customers who submitted said statistics to solve Oracle performance issues. This data can also be used anonymously (i.e. without reference to or by customer name) in case studies and presentations. While all reasonable efforts will be made to protect customer data, all customer data, especially sensitive data subject to government regulations such as PCI or HIPAA (e.g. account names, credit card numbers, social security numbers) must not be submitted to SkillBuilders web site at any time.

Out of respect for the privacy of our users we present the option to not receive email marketing communications (please see the bottom of this page for details).

We may share data with the following third parties: shipping companies to deliver purchases; credit card companies to authorize transactions; email marketing services to manage mailing lists and deliver emails; and credit bureaus in the case of delinquent accounts. Users may opt not to have their information shared with third parties.

We offer links to other websites. Please note: when you click on links to other websites, we encourage you to read their privacy policies. Their policies may differ from ours.

Part III. Access to Information. Customers or users can contact us at any time to verify the information we have on file or remove their information from our database. Please see the contact information below under Part V.

Part IV. Problem Resolution. If problems arise, users are encouraged to contact SkillBuilders (our information appears below). We are committed to respecting the privacy of our customers and users, and will make every attempt to resolve any problems promptly satisfactorily.

Part V. Opt Out and Contact Information. If you have received an email message from us and wish to opt out, you can:

  • click the opt-out link at the bottom of the email message; your name will be removed immediately from our list
  • call us at (888) 803-5607
  • email Gary Belke at gary@skillbuilders.com (please provide your name and email address as it appears on the email you received)
  • mail us at: SkillBuilders, 213 Robinson Street, Wakefield, RI 02879

If you wish to remove your information from our database, you can also contact us by email, phone or mail as detailed above.
 

This page was last updated on July 22, 2011.